TO REPORT AN OUTAGE
Through wind, rain, sleet, snow, and ice, SEC strives to keep the power on for every meter in our service area. Sometimes, storms, lightning, or other unexpected conditions will cause our members to temporarily lose power. When this happens, rest assured that we are taking immediate actions to restore your service. During major storms and the resulting wide-spread outages, additional personnel and dispatchers are called in to receive your calls. Please be patient, and once having reported your outage, resist the temptation to call again as this will actually slow our overall response time since it may tie up the phone lines, thus preventing us from getting a complete picture of the overall outage.
It is very important to let us know if someone in your household is on electrically powered life-support equipment. Please complete the PRIORITY LISTING FORM and send it to us so that we may be aware of your special needs in the event of an electrical emergency. You may also want to consider precautionary measures such as moving to a hospital or contacting local police or fire departments for emergency equipment.
As we work as quickly as possible to get your power back on, there are some steps you can take before, during, and after an outage to make it easier to cope.
- First - CONFIRM THE OUTAGE - check lights and appliances in other rooms. If you still have power in some rooms, it is most likely a fuse or circuit breaker in your house. If all lights are off, check to see if your neighbors lights are also off...this may help us determine how widespread the outage may be.
- Light - have alternate sources of light on hand that can be easily located.
- Information - have a battery powered radio available. During a widespread outage, SEC will contact local radio stations about restoration efforts.
- Food - stock emergency food and related items along with a manual can opener. Keep your refrigerator/freezer doors closed as much as possible to reduce the chance of food spoilage.
- Medical - keep back up medical supplies on hand (medications, insulin, oxygen tanks, etc.)
- Appliances - turn off large appliances and disconnect sensitive equipment to avoid damage from lightning. Leave a single lamp turned on to let you know when your service has been restored.
- SAFETY - Never touch downed power lines or anything contacting power lines. Let qualified servicemen from SEC handle the clearing and repair work.
When the power comes back on, give the electrical system a chance to stabilize by gradually reconnecting your appliances. Check food supplies in the refrigerator for signs of spoilage - when in doubt, throw it out.