Sierra Electric Cooperative, Inc. is monitoring the situation of the Coronavirus/COVID-19 virus cases in New Mexico and the United States. We are committed to keeping the public and our employees safe in the workplace while providing quality customer service. We recognize that we provide an essential service to the community and must respond and prepare to keep our workplace and operations safe.
Effective December 1, 2020, our office is open to the public, we are restricting 2 customers to the lobby, to be distanced 6 feet and requiring masks be worn inside our facility. To promote contactless service, we but we can assist our members over the phone and internet. We ask customers and visitors to be responsible and if they are experiencing symptoms of COVID-19, do not visit our office. We are happy to help our members via e-mail at firstname.lastname@example.org and you may also submit an online inquiry using the Contact Us form.
We strongly encourage our members to utilize our online payment options, like SmartHub and Pay Now available on this website. We provide a secure drop box in our parking lot for payments and you can call for a phone payment.
**When the office is open, we are unable to offer payments by credit card over the phone unless you have previously saved card information via the SmartHub application.**
We are practicing good hygiene like regularly washing hands or using hand sanitizer, covering coughs and sneezes and routinely cleaning and sanitizing shared spaces in our office.
We appreciate the support of our members and welcome your calls and e-mails. We will continue to keep our members updated via this website, signs at the office and our newsletter and enchantment magazine.
Financially Impacted by Pandemic?
If you have been financially impacted by the Coronavirus pandemic and are unable to pay your residential utility bill, contact the Human Services Department to apply for Low Income Home Energy Assistance Program financial assistance. You may apply online at https://www.hsd.state.nm.us/LookingForAssistance/Low_Income_Home_Energy_Assistance_Program.aspx.
Please remember that the disconnect for non-payment suspension is not a waiver. Customers that have not paid or have been unable to pay for their utility expenses will still have an obligation to pay their bills once the suspension is lifted to avoid disconnection.