Alert

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Phone Scam Alert

We are getting multiple calls from our members about a phone call they have received threatening to disconnect service in 45 minutes if payment is not made.  The calls are SCAMS!

Currently, we are under an executive order from the PRC to suspend disconnects for residential services due to COVID19.  If we call you regarding a delinquent account, we call you from our office in Elephant Butte and do not block the phone number.  We do not use third party services for customer service.  We would suggest that you verify any call that request you to provide personal financial account information - hang up and call us at 575-744-5231 to speak to a Sierra Electric Cooperative, Inc. employee if you need to verify your account status. When we call, we will not be offended if you refuse to make a payment over the phone and you want to call our office to verify that we are originating the call; to verify that it is not a scammer.  

Budget Payment Plan

The Cooperative offers a budget payment plan to its residential members that provides a method of levelizing the bill for utility service.

The Budget Payment Plan is available to all residential members who are either current in payments or who have entered into and are complying with a payment agreement at any time of the year, without regard to the member's length of service.  The plan allows the member to make eleven (11) equal monthly payments with the twelfth month being a settlement amount.

If a member on Budget Payment Plan becomes chronically delinquent, the Cooperative may remove that member from the plan and withhold the plan from that member for up to one year.  The member may withdraw from the plan at any time with the mutual consent of the Cooperative.

Budget Payment Plan

Budget Payment Plan Interest Form

Important Disclaimer:  Completing this form does not guarantee acceptance by Sierra Electric Cooperative, Inc.; a customer service representative will be in contact with you to complete the process.
 

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