Bill Payment
Bills for electric service are processed on the 2nd business day of the month and are due on a business day 20 days later. Bills are for electric service received from the 1st day of the prior month to the 1st day of the current month. For example, if you received service anytime during January 1st to February 1st, you will be billed on February 2nd (or the following business day if the 2nd is a weekend or holiday) and the bill will be due 20 days later, February 22nd (or the following business day if the 22nd is a weekend or holiday).
Failure to receive a bill does not waive collection or disconnection. Bills are considered delivered when deposited in the U.S. Postal Service mail or submitted to be delivered electronically if the consumer-member has opted for e-bill delivery.
If payment in full is not received by the due date, the bill is considered delinquent. Bills that are not paid by the due date are subject to late penalty interest. A 15 Day Disconnection Notice will be sent out the day after the due date via US mail. The 15 Day Disconnection Notice also lists the Final Due Date for payment to avoid disconnection.
Bills not paid by the Final Due Date are subject to disconnection for non-payment and may incur additional fees. We will make final notice of our intent to disconnect by phone or e-mail. It is the responsibility of the member to keep their contact information updated.
If the service is disconnected for non-payment, the total past due balance, a deposit, plus applicable service charges must be paid before service will be reconnected.
It is always in the member and cooperative's best interest to avoid disconnection. If a bill cannot be paid on time, please contact the office and we will discuss options to avoid disconnection. Click on the Difficulty Paying Your Bill? button below to learn more about payment assistance programs.
Reconnecting your own electric service after it has been disconnected for any reason is a dangerous practice and also illegal. New Mexico law makes any tampering with a meter, or attempting to steal electricity in any way, an illegal act that is punishable by fine, imprisonment or both.
Payment Method Options
View all the available payment method options in the sections below.
We strongly suggest cash payments only be made in person in our office during business hours and cash-paying customers should request a receipt.
Our normal business hours are Monday - Friday, 8 a.m. to 5 p.m. excluding Cooperative holidays. See Contact Us screen for list of holidays.
We may close without notification for training or meetings. Disconnects for Non-Payment are not scheduled during closed office periods.
We will accept personal, business or cashier's checks and money orders for payment.
Checks may be sent via USPS or presented in person in our office or deposited in our drop box in the parking lot.
IMPORTANT NOTICE: When you pay by check you authorize us to process a one-time electronic funds transfer (debit) from your account or to process the payment as a check transaction.
You may also use your bank checking or savings account information to make a payment online or over the phone. You will need your electric account number and the routing and bank account numbers. The transaction will be a one-time electronic funds transfer (debit) from your account.
We accept MasterCard, Visa and Discover debit and credit cards in person in our office.
You may also use a debit or credit card online to make a one-time payment in the Pay Now application or register your account in the SmartHub application to make one-time, scheduled or automatic payments.
We can accept credit/debit card payments by phone. However, if you are using a stored card payment method, we can only update an expiration date, not the card number and we cannot add a new card. You must register and login to SmartHub to update stored card number information or new card number.
Only paper checks or money orders should be sent via mail payment; please include bottom portion of bill. Please allow time for the payment to be received by the due date. Write your account number on the check or money order.
IMPORTANT NOTICE: When you pay by check you authorize us either to process a one-time electronic funds transfer (debit) from your bank account or to process the payment as a check transaction.
We will not hold post dated checks - checks are processed on the date they are received. If you do not want your check processed electronically, you must present the check for payment in-person at our office during business hours.
Mailing Address:
Sierra Electric Cooperative, Inc.
P.O. Box 290
Elephant Butte, NM 87935
We accept cash, credit/debit card, checks & money orders for payment in our office during normal office hours, Monday – Friday 8 a.m. to 5 p.m.
IMPORTANT NOTICE: When you pay by check you authorize us to process a one-time electronic funds transfer (debit) from your account or to process the payment as a check transaction.
Business Address:
610 Hwy 195
Elephant Butte, NM 87935
Save postage and make a payment during normal office hours. All you need is your electric account number and a credit/debit card or checking/savings account routing and account number. By providing bank account information over the phone, you authorize us to use the information to make a one-time electronic funds transfer (debit) from your account.
Please note, we cannot use or modify a customer's SmartHub stored bank account for a phone payment.
We cannot store a new credit/debit card for a phone payment. The only stored card information we can modify is the expiration date. You may register and login to SmartHub to add or update card information for future payments by phone.
Phone: 575-744-5231
Pay online with a credit/debit card, checking or savings account!
SmartHub is an app that allows you to manage all aspects of your electrical account(s) online or with your mobile device. You may make a one-time payment, schedule a payment or sign up for automatic payments.
Register for SmartHub Online Account Access
Pay Now is a feature that allows you to make an online payment without registering an e-mail or password. All you need is the business name or last name on the account and the account number.
Be aware of outside businesses that offer to make your electric payment for you. They will often charge additional fees and your payment may take 7 - 10 business days to arrive at our office.
If you use SmartHub or Pay Now, we do not charge additional fees and the payment is applied the same day you submit it (unless it is scheduled or automatic).
Download the SmartHub Mobile App
Avoid Late Fees!
Automatic Bank Draft: You may complete a form and we will set up automatic payment to be drafted from your checking/savings account on the due date. Or, you may register your account in the SmartHub application and sign up for Auto Payments online.
Recurring Credit/Debit Card: At this time, you must register and login to SmartHub to sign up for Auto Pay with a credit/debit card.
We accept electronic or paper check delivery from financial institutions, such as your bank's Online Bill Pay service. Keep in mind, there may be a delay based on the type of delivery initiated by your institution and our ability to receive it. Please allow time for the payment to be received by the due date.
In order for electronic delivery to be successful, each account must be paid separately and the account number should be referenced as it appears on your bill.
