We are getting multiple calls from our members about a phone call they have received threatening to disconnect service in 45 minutes if payment is not made. The calls are SCAMS!
Currently, we are under an executive order from the PRC to suspend disconnects for residential services due to COVID19. If we call you regarding a delinquent account, we call you from our office in Elephant Butte and do not block the phone number. We do not use third party services for customer service. We would suggest that you verify any call that request you to provide personal financial account information - hang up and call us at 575-744-5231 to speak to a Sierra Electric Cooperative, Inc. employee if you need to verify your account status. When we call, we will not be offended if you refuse to make a payment over the phone and you want to call our office to verify that we are originating the call; to verify that it is not a scammer.
Surge Protection Device
Sierra Electric offers Meter Based Surge Protection Devices available for purchase and installation.
The 575 Series Low Profile Meter Base Surge Protector stops surges right at the electric meter before they can enter the house.
The 575 is based on a proven design that has been in the field since 1987.
If you are interested in the product or would like to request an installation, contact our office at 575-744-5231.
