We are getting multiple calls from our members about a phone call they have received threatening to disconnect service in 45 minutes if payment is not made. The calls are SCAMS!
Currently, we are under an executive order from the PRC to suspend disconnects for residential services due to COVID19. If we call you regarding a delinquent account, we call you from our office in Elephant Butte and do not block the phone number. We do not use third party services for customer service. We would suggest that you verify any call that request you to provide personal financial account information - hang up and call us at 575-744-5231 to speak to a Sierra Electric Cooperative, Inc. employee if you need to verify your account status. When we call, we will not be offended if you refuse to make a payment over the phone and you want to call our office to verify that we are originating the call; to verify that it is not a scammer.
